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The world has never been more accessible for Nigerian businesses. Thanks to social media and e-commerce, it's now easier than ever for SMEs, online vendors, and individuals to reach customers, family, and friends across the globe.
But while getting international orders has become easier, shipping those orders abroad can still feel overwhelming. Questions about shipping costs, customs, delivery timelines, documentation, and prohibited items often discourage many first-time exporters.
The good news? It doesn't have to be complicated.
At Fez Delivery, we've helped thousands of customers ship from Nigeria to over 200 destinations worldwide. Whether you're sending products to customers overseas or a gift to loved ones abroad, we're here to make international shipping simple, reliable, and stress-free.
To help you get started, we've answered some of the questions we receive most often about exporting from Nigeria.
Choosing the right logistics partner can make all the difference when shipping internationally.
With Fez Delivery, you get to enjoy:
Whether you're an e-commerce business fulfilling international orders or an individual sending personal items abroad, we're committed to helping your package arrive safely and on time.
We ship from Nigeria to over 200 destinations worldwide, including the United States, United Kingdom, Canada, China, Germany, and several countries across Africa, Europe, Asia, and the Middle East.
No matter where your customers or loved ones are, we'll help get your package there safely.
Need to confirm your destination? Our support team can help you verify shipping availability before you send your package.
You can ship a wide range of personal and commercial items, provided they comply with Nigerian export regulations and the import requirements of the destination country.
However, we cannot ship the following:
If you're unsure whether your item can be shipped, simply contact our team before booking your shipment.
International shipping costs depend on several factors, including:
Because international shipping rates can change over time, we recommend requesting a quote before making payment.
You can easily get an estimate through the Quote feature on the Fez Delivery app or simply visit www.fezdelivery.co
Your shipping fee is based on whichever is greater:
Volumetric Weight Formula
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Understanding this calculation helps you estimate shipping costs more accurately before sending your package.
Our Express International Shipping service delivers packages within 3–7 working days after dispatch from Nigeria.
Delivery timelines may vary slightly depending on customs clearance and local delivery conditions in the destination country.
We'll keep you updated every step of the way through real-time tracking notifications.
The required documents depend on what you're shipping and where it's going.
Common documents include:
Providing accurate information from the beginning helps reduce delays during customs processing.
Customs duties, import taxes, and other applicable charges are determined by the destination country's customs authority.
These charges are paid by the recipient before delivery can be completed.
We recommend informing your recipient in advance so there are no surprises during delivery.
Proper packaging helps protect your shipment and reduces the risk of delays or damage.
Before shipping, we recommend that you:
Good packaging goes a long way toward ensuring your shipment arrives safely.
Tracking your shipment is simple.
Once your package has been processed, you can monitor its journey in real time using the Track feature available on:
You'll receive updates as your package moves through each stage of the delivery process.
Occasionally, customs authorities may hold shipments for routine inspections or request additional documentation.
If this happens, our team will keep you informed, explain the reason for the delay, and guide you through any additional requirements needed to help clear your shipment as quickly as possible.
We understand how valuable your shipment is.
If your package was insured, you'll receive compensation based on the declared value of the shipment, together with the applicable shipping cost, in line with our insurance policy.
For uninsured shipments, compensation will be handled according to Fez Delivery's delivery terms and coverage policy.
If you're shipping internationally for the first time, these simple tips can make the process smoother:
Whether you're a small business fulfilling international orders, an online vendor growing your customer base, or an individual sending gifts to loved ones overseas, Fez Delivery is here to make export shipping straightforward and dependable.
From pickup and documentation guidance to customs support and real-time tracking, we'll be with you throughout your shipping journey.
Need a shipping quote or have a question? Reach out to our team through the Fez Delivery app, send us a message on WhatsApp at 09060005049, or email support@fezdelivery.co. We're always happy to help you ship with confidence.
