How Fez Delivery is Powering Kuda’s Mission to Redefine Banking in Nigeria

Kuda, often referred to as “The Money App,” is revolutionising digital banking in Nigeria, offering seamless payment solutions, access to loans, and wealth management. With over 100,000 business customers and a rapidly growing user base, Kuda’s distribution of POS terminals and ATM cards became a critical component of its service delivery. However, ensuring timely and secure delivery across Nigeria's vast and diverse regions posed significant logistical challenges.

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As Kuda scaled, it faced key logistical hurdles:

1. Secure and Timely Delivery: Delays in delivering sensitive items like POS terminals risked disrupting customer operations and diminishing trust.
2. Nationwide Scalability: With customers in all 36 states, Kuda needed a logistics partner capable of reaching remote and urban areas efficiently.
3. Operational Efficiency: Simplified processes for managing large-scale distributions were crucial.
4. Real-Time Tracking: Transparency and visibility were essential to maintaining customer satisfaction.
5. Effective Returns Management: Handling failed deliveries without incurring excessive costs was a priority.

1. Tech Integration: Fez’s Business Dashboard provided real-time tracking and seamless order management.
2. Last-Mile Excellence: Our expanded delivery operations ensured access to even the most remote areas.
3. Specialised Training: Delivery agents were trained to handle sensitive items, ensuring secure and professional service.
4. Quality Assurance: Rigorous quality checks minimised errors and ensured customer satisfaction.

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The partnership with Kuda yielded remarkable results:
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• 140,000+ Packages Delivered: Including POS terminals, ATM cards, and official documents across Nigeria.
• Improved Operational Efficiency: Faster delivery timelines reduced logistical bottlenecks and improved overall customer satisfaction.
• Strengthened Customer Trust: Real-time tracking and secure handling enhanced Kuda’s reputation for reliability.
• Scalability Achieved: Fez’s extensive network enabled Kuda to expand its reach seamlessly.

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Kuda’s partnership with Fez Delivery has set a benchmark for fintech logistics in Nigeria. As Kuda continues its mission to redefine banking for Africans, Fez remains committed to ensuring its logistics operations are seamless and efficient.

By leveraging Fez’s expertise, Kuda is poised to continue empowering individuals and businesses across Nigeria with innovative financial solutions.