How Fez Is Empowering Africa's Latest Unicorn With Last-Mile Delivery

Moniepoint has emerged as a trailblazing unicorn in Africa's dynamic fintech sector, redefining financial access across Nigeria. However, as Moniepoint scaled its operations, timely delivery of POS terminals and other financial tools became critical to its mission. Delays in delivering these essential devices risked disrupting financial inclusion efforts in underserved areas, where communities rely heavily on agent banking services to access cash, make transactions, and build trust in digital financial solutions. This case study illustrates how Fez Delivery’s tech-driven solutions addressed Moniepoint’s logistical challenges, enabling the seamless delivery of critical assets and supporting its mission of financial inclusion.

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Background
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Moniepoint processed an average of 433 million monthly transactions in 2023, concluding the year with 5.2 billion transactions. As the leader in Nigeria's agent banking sector, Moniepoint owns one out of every three POS terminals in the country. The company's rapid expansion necessitated a reliable last-mile delivery partner capable of meeting its logistical needs to sustain growth and ensure uninterrupted services in urban and rural areas alike.
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1. Secure and Timely Delivery of Sensitive Items: Moniepoint required a solution to safely and promptly deliver bulk and sensitive materials like POS terminals, official documents, work tools, and financial tools.
2. Nationwide Scalability: As a business with operations in all 36 states, Moniepoint needed a logistics partner with extensive coverage to reach even the most remote areas.
3. Optimised Last-Mile Delivery: Delivering to customers in urban hubs and hard-to-reach rural areas posed significant operational challenges.
4. Real-Time Tracking and Communication: Transparency and shipment visibility were crucial to maintaining trust with agents and customers.
5. Handling Returns and Failed Deliveries: Efficient returns and redelivery processes were needed to minimise downtime and reduce costs.
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1. Last-Mile Excellence: Fez expanded its network to rural areas, leveraging local expertise to navigate challenging terrain.
2. Bulk Order Management: An intuitive system that allows seamless handling of large-scale orders.
3. Real-Time Visibility: Live tracking features improved transparency and customer satisfaction.
4. Tailored Logistics Solutions: Trained personnel and optimised operations to meet Moniepoint’s unique needs.
   
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1. Tech Integration: The Moniepoint team was onboarded on the Fez Business Dashboard, which enables bulk order management, real-time order tracking, and streamlined operations.
2. Logistics Network Expansion: We leveraged our robust network of delivery personnel and nationwide hubs to support Moniepoint’s extensive distribution needs.
3. Specialised Training: We trained our staff and delivery agents to handle sensitive equipment like POS terminals, ensuring secure and professional delivery.
4. Enhanced Quality Control: Rigorous checks were implemented to maintain high delivery standards and minimise errors.

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The partnership delivered transformative results:

• Over 10,000 Bulk Packages Delivered: Including POS terminals, laptops, and merchandise, reaching customers across Nigeria.
• Enhanced Brand Presence: Efficient deliveries bolstered Moniepoint’s reputation and operational efficiency.
• Operational Excellence: Improved delivery timelines and reduced logistics-related bottlenecks.
• Customer Satisfaction: Real-time tracking and secure handling built trust and loyalty among Moniepoint’s customers.

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Conclusion

By partnering with Fez Delivery, Moniepoint successfully addressed its logistical challenges, enabling secure, efficient, and transparent deliveries across Nigeria. This collaboration not only supported Moniepoint’s mission of financial inclusion but also set a benchmark for last-mile delivery in Nigeria’s fintech landscape.

Fez Delivery’s ability to adapt to complex logistics demands highlights the critical role of reliable delivery solutions in driving growth and operational excellence for fintech companies. Together, Moniepoint and Fez Delivery are reshaping financial access across Africa.