Every business that ships anything knows this feeling: a customer sends "I want to order this" at 8 PM, and now you're racing to book a delivery, opening an app, remembering a login, filling in addresses, waiting on a quote, etc. – all while your customer sits on the other end of a chat, waiting for you to say "sent".
We saw this happening over and over again as people message us on WhatsApp to ask about a delivery, then have to leave that chat and open an app just to book one. So we asked a simple question – instead of getting people to download another app, why not show up where they already are?
That was why we built Ona.
Ona is Fez Delivery's personal delivery assistant, a conversational AI built to make booking, tracking, and managing deliveries as easy as sending a text to a friend.
He's not a chatbot in the sense you're used to — no rigid menus, no "press 1 for this, press 2 for that". Ona understands you the way a person would. Tell him what you need to send, or simply snap a photo of the item or the waybill, and he takes it from there, working out the details, giving you a quote, and getting your delivery booked in one chat.
He's available on WhatsApp right now, 24 hours a day, every day of the week. No queues. No hold music. No, "our agents will respond within 24 hours." " Just Ona, whenever you need him.
This is what we mean when we say Ona helps people deliver smarter, not just faster, but with less friction, less guesswork, and less of your time spent on logistics instead of what actually matters to you.
If you run a business:
If you're an online seller, a small business owner, or anyone shipping orders regularly, you already know that logistics can quietly eat up hours of your day, juggling addresses, comparing costs, and following up on where a package is. Ona removes almost all of that friction:
If you're an individual sender:
Maybe you're sending a birthday gift to your sister in Ibadan or a document across town that absolutely cannot arrive late. You don't need an account, a download, or a learning curve, you need it handled, quickly, by someone you can trust. Ona gives you that, without ever making you feel like a transaction number.
Getting started takes less time than it took you to read this article:
That's it. No forms. No app. No waiting.
We built Ona because we believe the future of logistics in Nigeria won't be won by whoever builds the flashiest app – it'll be won by whoever removes the most friction between a customer having a need and getting it solved. WhatsApp is already where people talk, work, and run their businesses. It only made sense to meet them there.
This is more than a new feature. It's a new way of thinking about what a delivery assistant can be, one that talks like a person, understands what you actually mean, and never makes you wait.
Ona is live now. Your next delivery is just one chat away.
